FREQUENTLY ASKED QUESTIONS
Didn't find your question? No problem - reach out to us at thegoodtreetn@gmail.com and we'll be happy to help!
how much do you charge for shipping?
Shipping is automatically calculated at checkout based on weight and distance.
DO YOU OFFER FREE SHIPPING?
We do not offer free shipping at this time.
How long does it take to ship your products?
We ship orders within 24-48 hours of receiving them. Shipping time depends on carrier but typically arrives within 3-5 business days. (Not including peak holiday season).
Do you ship internationally?
We do not ship internationally at this time.
What is your return policy?
IN-STORE ONLY RETURN POLICY:
An original receipt or gift receipt is required for all returns and exchanges. Items can be returned within 7 days. Returns with a gift receipt will be refunded in the form of a store credit for the purchased amount. Returns with an original receipt will be refunded in the original form of payment. We cannot accept returns on custom items/personalized items, special order items or items damaged through normal wear and tear. Shipping costs will not be refunded. All Sale items are Final sale items. Prior purchases are not eligible for price adjustments.
ONLINE ONLY RETURN POLICY:
All original price merchandise can be return within 7 days. All accessories & sale items are Final Sale. We reserve the right to deny any return at any time.
HOW DO I ACCESS A RETURN LABEL?
Customers are responsible for return shipping costs.
Do you offer exchanges?
We offer exchanges on in-store purchases only.
WHERE DO I SHIP MY RETURN?
The Good Tree LLC.
2176 Hillsboro Rd, Ste 126
Franklin TN 37069
WHAT ARE YOUR STORE HOURS?
Non-Holiday Store Hours:
Monday - Friday: 9am - 6pm
Saturday: 9am - 4pm
Sunday: CLOSED
Holiday Hours: (Beginning Nov 1)
Monday - Friday: 9am - 6pm
Saturday: 9am - 5pm
Sunday: CLOSED
